Manage Customers, Projects, And Create Invoices In The Cloud
One Time Setup Fees for lifetime access.
Easily manage your customers and their contacts, create multiple contacts for your customers and set proper permissions. Customers area is fully separated from the admin area. Clients have their own client portal with all financial data from your company presented in clear view.
Flow customer relationship management allows you to keep in track your invoices, items and generate reports. Add new currencies, using multiple currencies is allowed by previously setup customer currency. Invoice with different tax based on item.
Create recurring invoices that will be re-created automatically without you lifting a finger, based on the specified period for the recurring invoice. The period time could be days, weeks, months or years.
Creating recurring expenses. Set up a recurring expense and the expense will automatically be re-created after the specified period. The period time could be days, weeks, months or years
Create estimate within a minute, sent to your customers and wait to accept, add notes for better organization for your next actions, create reminders. Ability to auto convert the estimate to invoice after customer accept.
Create good looking proposals for leads or customers and increase sales. Receive notification when proposal is accepted/declined and auto send thank you email to your customer after accepting the proposal. Proposal overdue notice before X days available.
Manage projects and track time spent on project for each staff member. Record project expenses and invoices and bill your clients faster. Professional Gantt Chart included for each project and staff member.
Create milestones for projects and track time spend based on milestone. Ability to Drag and Drop tasks between milestones.
Leads or potential clients are really important part to any company. Every company trying everyday to get new leads. Very offen happend some potential client to call and ask for specific service that you company serve and then sometimes this is forgotten. With Flow customer relationship management, you will never forget your potential clients and you will be able to manage all of them in one place. Keep track of leads in one place and easily follow their progress. Ability to auto import leads from email, add notes, create proposals. Organize your leads in stages and change stages easily with drag and drop. Ability to auto import leads from emails and web to lead forms, import leads from .CSV file included.
Web to Lead Forms
Create unlimited web to lead forms and inject in your landing page or website. This feature allows you to import leads into Flow CRM from form. Use web to lead forms to gather potential clients information, allow them to request quotes directly from your website.
You can add new contracts based on your clients. Adding contracts is very simple, you can set start date and end date and have clear view of all your company contracts in one place. You wont need anymore to search in your desk documents. Create PDF contracts and send to your customers from Flow customer relationship managment. Contract overdue reminders available.
Great support ticket system with autoresponse, private ticket staff notes, ticket assignments, attachments, predefined ticket replies, insert knowledge base link, ticket priorities, ticket statuses. Feature for auto importing tickets via Email Forwarder/IMAP method included. Let your customer reply and create new tickets via email, without accessing the client portal.
Assign your staff to specific departments and ability to auto import tickets by department email.
Custom fields can store extra information for customers, leads, tickets, invoices, company, quotation and more.
Setup staff reminders for staff member with ability to notify by email and built-in. Reminders are available for important features.
Theme Styling without coding
Style the customer relationship management to your company branding with the powerful theme styling feature. To fit best for your needs create custom.css and add your own styles.
Create private or public events. Receive notification when an event is coming built-in and email.
Easily re-organize admin menu
You can re-organize admin main menu and the setup menu from in few seconds, you need only to login in your admin area. No coding is required. Add/Remove icons to fit for your needs.
Setup predefined email templates from text editor. Merge fields available and multi language options available.
Staff Roles & Permissions
You can give staff a specific permissions what can do or can’t do. Role permissions can be overided for each staff.
Setup goals and tracking achievements. Use the Goals Tracking feature to keep sales goals in mind.
Every staff member can have their own personal todo dashboard which will allow your staff member to easily organize the their work.
Manage all your staff members from one place.
Share great company events, upload documents, easy employees communications.
Assign task to multiple employees, add task followers, task comments allowed, task attachments. Link tasks to many Flow CRM features and stay organized.
Create tasks that will be auto created for a given period.
Create surveys with one click. Send to staff, leads, clients or manually created mail lists. Increase customer retention via built-in Surveys.
Reports by customer
Custom date picker
Knowledge base articles (Track if your article is useful to clients, improve text based on votes)
Add knowledge base articles from text editor. “Did you find this article useful?” vote included in clients area.
Upload files in media library. Each staff member that is not admin have their own folder for uploading files.
Auto Backup Database
Setup auto backup database each X days to prevent losing your important data.
Sensitive data is encrypted
Flow CRM encrypts all sensitive data in the database with unique encryption key. Encryption performed on email passwords, api keys, api passwords etc..
Flow CRM is fully responsive. You can easily access your data from mobile or tablet.
Google reCaptcha available for admin login, customer login and customer register area.
To prevent editing the core files we created action hooks for some important functionalities. Send us an email if you want we to include another action hook based on your needs.
Track all staff activity. Adding new items, creating, deleting.