H SPACE

A Fully Integrated System That Solved The Startup's Issue on Resources

The all-in-one management system created by Flow Digital helps H Space in managing accounts, booking system, members management in one single system. 

SUMMARY

As a startup, H Space was struggling with their limited resources and experience on web development, booking systems, accounting systems, and customer relationship management systems.

H Space looked to Flow Digital to develop a fully integrated system which consisted of CRM, QuickBook, and Booking System.

CRM manages existing members, handle walk-in leads, and online leads on a single platform. QuickBook served as an on-site account system for sales and expenses tracking and recording, generating and send invoices, and generating accounting reports for H Space for analysis. Lastly, Booking System served as a portal for members or leads to book a space, or meeting room.

With this system, H Space was able to productively manage its members and workflow. Additionally, Flow Digital managed to resolve H Space’s resolve issue by combining all the seperate systems into one comprehensive package.

With the success of this system, H Space have also signed a contract with Flow Digital working as their dedicated outsourced digital team, and will continue to rely on us to enhance the CRM system accordingly based on their needs as they grow. 

CHALLENGES

As a startup, the resources and funds were limited in hiring or engaging with different developers for different systems.

Located at multiple locations, H Space had many active members using their service. Eventually, the increase in numbers made it difficult to manage and organise. Technical glitches would surface every once in a while, like double-bookings for meeting rooms and incorrect booking dates.

OUR ROLE

UX/UI Designer

App Developer

Project Manager

Our Approach

To tackle those challenges, we created a bespoke CRM system to organise the information of members, including their personal details. The system also  managed the bookings for meeting rooms, which effectively prevented duplicated bookings. It also managed payments from the customers, such as billing and invoicing.

The Process:

  • Understanding the Flow: We met with managers from H Space to identify key weak points that needed amending and the goals they needed to achieve
  • Proposing the Solution: Based on this, our developers came proposed the plan to combine all 3 systems needed to resolve the company’s issue into 1, easy-to-use package.
  • Designing the UI: We then started designing a user interface for the system which would allow the end-users to perform the necessary tasks.
  • Completing User Testing: Once we had completed the system, we performed multiple user testings to ensure that it served its purpose. Based on feedback and reports provided by the testers, we ironed out all the bugs and the improvements recommended.
  • Deploying the System: After achieving the final version which satisfied the client’s needs, we deployed the system immediately for H Space.

THE RESULT

The CRM system we designed and deployed helped H Space effectively manage their members information and their bookings. There were no more duplicated bookings and managing payments became easier.

40%

Savings of initial allocated budget 

90%

Increase in total productivity

Services in Flow Digital

Read More From Our Clients

Discover how we help to achieve success in digital world​

Read More About Us

× Ask us anything in Whatsapp!