Privacy Policy
At Flow Digital, accessible from flowdigital.my, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.
By providing personal information through our website, Meta Instant Forms, email, WhatsApp, or other communication channels, you acknowledge that you have read this Privacy Policy and understand how your information will be collected, used, disclosed, and protected. Where consent is required, we will request it separately.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Information you voluntarily provide to us such as:
- Name
- Email address
- Phone number
- Company name
- Project details or inquiry messages
- Any other information you choose to share through forms, emails, or WhatsApp
1.2 Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time and date of visit
- Referring website
- Cookies and tracking technologies
1.3 Cookies & Tracking Technologies
We use cookies, web beacons, and analytics tools (such as Google Analytics, Meta Pixel, or similar tools) to enhance user experience and analyze website traffic.
You can choose to disable cookies in your browser settings.
2. How We Use Your Information
We may use your information for the following purposes:
- To respond to your inquiries and provide quotations
- To deliver our digital, development, and marketing services
- To manage client communication and project workflows
- To improve our website performance and user experience
- For analytics, marketing, and remarketing campaigns
- To send newsletters, educational content, or updates (only if you subscribe)
- To comply with legal or regulatory requirements
3. Sharing of Information
We do not sell your personal information.
However, we may share your information with:
3.1 Service Providers
Trusted third-party vendors that help us operate our business, such as:
- Hosting providers
- Email and CRM platforms
- Analytics and advertising platforms
- Cloud storage providers
These parties only access your data to perform tasks on our behalf.
3.2 Legal Compliance
We may disclose information if required by law, government requests, or to protect our legal rights.
3.3 Provision of Personal Data
Providing your name, contact information, company details, and website URL is voluntary. However, certain information is required for us to process your request, conduct the audit, deliver the results, and contact you. If you do not provide the required information, we may be unable to provide the free audit or respond to your request.
4. Data Storage & Security
We use industry-standard security practices to protect your information, including:
- Encryption where appropriate
- Secure servers and restricted access
- Regular system monitoring
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Provide services to you
- Comply with legal obligations
You may request deletion of your data anytime (see Section 7).
6. Third-Party Links
Our website may contain links to third-party websites (for example: social media, partner sites).
We are not responsible for their content, privacy practices, or policies. We encourage you to review their privacy policies before interacting with them.
7. Your Rights & Choices
Depending on local data protection laws, you may have the right to:
- Access personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Disable cookies on your browser
To exercise these rights, email us at:
8. Children’s Privacy
Our website and services are not intended for children under 13.
We do not knowingly collect personal information from children.
9. International Data Transfers
Some of our service providers, including hosting, cloud, analytics, advertising, CRM, and communication providers, may process or store personal information outside Malaysia. Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the information is protected in accordance with applicable data-protection requirements and appropriate contractual, technical, or organisational safeguards.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
All changes will be posted on this page with an updated “Last Updated” date.
Continued use of our website means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Flow Digital
Email: [email protected]
Website: https://www.flowdigital.my
