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Today, chatbots are one of the most innovative and cost-effective ways to automate customer service for your business. It might take some time, but setting up a chatbot will be extremely worthwhile for your customer business, especially in the long run. A chatbot can make routine customer service questions a breeze. But how do you find chatbots for your business or set it up?
Flow Digital has extensive experience in helping our customers with the setup process so that they understand how to use chatbots effectively for their businesses.
Our chatbot can be integrated and configured onto multiple different platforms such as Facebook, Instagram and your personal business website . This way, our chatbots are able to reach a wider audience and bring improved traffic.
Our chatbot is configured to answer preset and routine questions about our client’s products and services. Before we deploy our chatbots, we will reqest our clients to set up a few routine questions and answers so that the chatbot can automatically answer them
Our Chatbot can also be configured to direct customers to certain links that our clients set up. These links can be linked to your products or services pages, your company websites or even your contact info. This will help save a lot of time and effort, while also letting your customers get to know your business more.
Our chatbots can be set up to accomodate many different industries and mediums. Some of the industries we have covered include real estate, e-commerce sites, and social media sites. We will also set up different form of query styles depending on the industry.
To maximise sales potential, our chatbot will not only be available around the clock, but it will also be able to support multiple languages. The standard default languages set are English, Chinese and Bahasa Melayu. Additional languages can be added on request
If you have any promotional newsletter or events that need to be publicized, our chatbots can handle spreading these newsletter to the masses, thus saving you time and effort, allowing you to focus on the more influential parts of the publicity.
We won’t just end our chatbot project once it has been set up. We also offer chatbot monitoring services. That means we’ll make sure chatbots are
We will first require our clients to answer some routine questions such as type of chatbot (greetings or business queries or FAQ), languages needed, platform, and list of queries
Then we will setup the chatbot according to our client’s specifications, with scripted queries if requested.
After setting it up, we will test the chatbot together with our clients and fix any bugs or errors it may have. We will also be providing customer support for a limited time after deployment
Flow Digital is here to help you find and set up chatbots for customer service, marketing automation, sales etc. This is also just one of the many ways we offer unique value to our clients. Here are a few different packages for your choosing
If any of these digital marketing techniques are relevant to your business needs or if you just want more information, be sure to contact Flow Digital at [email protected].
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